Shipping policy

Last updated: October 21, 2026

Thank you for shopping with Hiriwā Digital Art. This policy explains order processing, shipping charges and delivery.

Order Processing & Production

Fine art prints, canvas prints and framed prints are made to order. Please allow 5–7 business days for printing and production before dispatch.

For pet portraits, printing and production begin once the artwork has been completed and approved and payment has been received. The production timeframe does not include the time needed to create your portrait.

Processing times for other products depend on availability and any information provided on the product page. Please contact us before ordering if you need an item by a particular date.

During busy periods, production may take longer. We will contact you if we become aware of a significant delay affecting your order.

Shipping Methods & Delivery Times

Available shipping methods, charges and any delivery estimates are shown at checkout. Please allow for production time in addition to delivery time.

Delivery estimates begin once your order has been dispatched. Carrier operations, weather, customs processing and public holidays may affect delivery.

If you have a deadline, please contact us before purchasing so we can discuss whether it is achievable.

New Zealand Shipping

Shipping charges are calculated at checkout based on your delivery address, the products and sizes in your order, and your selected shipping method. Rural or remote delivery charges may apply, as shown at checkout.

Free NZ shipping applies to eligible website orders of $100 NZD or more, excluding Pet & Iris Portraits.

Any shipping charges payable for your order will be shown before you complete your purchase.

International Shipping

International shipping is available for eligible products to destinations supported at checkout. Availability depends on the products, sizes and delivery address in your order.

International shipping charges are calculated at checkout. The free NZ shipping offer does not apply to international orders.

Separate Shipments

Products in the same order may be produced or dispatched separately and may arrive at different times. Shipping charges for separate shipments may be combined at checkout.

You will not be charged additional shipping after purchase without your agreement.

Customs, Duties & Import Charges

International orders may be subject to destination-country taxes, customs duties, import charges, and carrier brokerage or handling fees.

Any charges collected at checkout will be identified before you complete your purchase. Unless checkout expressly states that duties and taxes are prepaid, additional charges may be payable before or at delivery.

Charges not included in your checkout total are your responsibility unless otherwise stated or required by applicable law. The amount depends on your destination and the applicable import rules.

Customs processing may also delay delivery. Please check your local import requirements before ordering.

Order Tracking

Once your order has been dispatched, we will send shipping confirmation and tracking details where available. Tracking information may take time to appear on the carrier’s website.

If your order is sent in separate shipments, you may receive more than one tracking notification.

Digital Delivery

Where your purchase includes digital files, these are supplied electronically according to the relevant product or service details. Physical prints and shipping are included only where expressly stated.

Delivery Address

Please check your delivery address carefully before completing checkout. If you notice an error, contact us as soon as possible.

We may be unable to change the address once an order has been dispatched. If an incorrect or incomplete address results in a returned parcel or requires redelivery, we will discuss any additional costs with you before resending it, subject to applicable law.

Lost, Damaged or Delayed Orders

If your order has not arrived, arrives damaged or appears to be lost, please contact us. Where we arranged delivery, we will investigate with the carrier and work with you to resolve the issue.

For damaged items, please retain the item and packaging where possible and send photographs to help us investigate. We will provide an appropriate remedy in accordance with your consumer rights.

Order Changes & Cancellations

If you need to change or cancel an order, please contact us promptly. Our ability to accommodate a change-of-mind request depends on whether artwork, production or dispatch has begun.

Please see our Refund Policy for return and cancellation information. Nothing in this policy limits cancellation or refund rights available under applicable law.