Refund policy

Last updated: October 21, 2026

No Change-of-Mind Returns

We do not accept change-of-mind returns or exchanges. Please choose carefully and check the artwork, size, materials and selected options before ordering.

This applies to our standard products and custom artwork, subject to any mandatory consumer rights described below.

Damaged in Transit

If your order arrives damaged, please contact us as soon as reasonably possible with your order details and photographs of the damaged item and packaging.

Our standard response is to arrange a replacement at no additional cost, including replacement shipping. If you are legally entitled to a different remedy, we will honour that right.

Please retain the item and packaging where possible while we investigate. Do not send anything back unless we arrange it with you. If a return is necessary, we will provide instructions and cover reasonable return costs where required by law.

Where we arranged delivery, we will handle the carrier investigation. Your remedy will not depend on you resolving a claim with the carrier.

Faulty or Incorrect Orders

If your order is faulty, incorrect or materially different from its description, please contact us with your order details and a description of the problem.

We will investigate and provide an appropriate remedy under applicable consumer law. Depending on the circumstances, this may include a replacement, repair or refund.

Your statutory rights also apply to personalised artwork, digital files, portrait services and discounted products.

Changes & Cancellations

Please contact us promptly if you need to change or cancel an order. We cannot guarantee that a change-of-mind request can be accommodated once artwork, production or dispatch has begun.

This does not limit any cancellation rights available under applicable law.

Overseas Consumer Rights

Where EU or UK distance-selling cancellation rules apply, customers generally have 14 days after receiving eligible goods to notify us of cancellation and a further 14 days to return them.

Exceptions may apply to goods made to the customer’s specifications or clearly personalised. Producing a standard print after ordering does not automatically make it exempt.

For an eligible cancellation, we refund the purchase price and standard outbound delivery cost. Refunds are due within 14 days of cancellation notice, but may be withheld until we receive the goods or evidence of return, whichever comes first, where legally permitted.

You are responsible for direct return shipping costs for these cancellations unless applicable law requires otherwise. A lawful deduction may apply for handling beyond what is necessary to inspect the goods.

Any statutory cancellation rights for services or digital content also remain applicable.

Refund Payments

Where a refund is required, we will process it within the applicable legal timeframe, normally using the original payment method. Your bank or payment provider may need additional time to display it.