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Frequently Asked Questions

Frequently Asked Questions

The Artwork

What is digital art?
Digital art is a form of artistic expression that uses digital technology as a fundamental medium for creating, displaying, and distributing artwork. Digital art allows artists to explore new creative possibilities and experiment with various techniques, becoming a significant and influential form of contemporary art in the digital age.
How is the artwork created?
We produce our artwork through "digital mixed media", meaning more than one technique or medium is employed in its making. In our case, we combine digital photography with processing, compositing, and generative engineering to create a unique work of art in our signature style. The natural world provides the inspiration for the design of each piece, re-envisioned to recreate the overwhelming feeling of awe and wonder that fills your heart in those unexpected moments when nature delivers a view so inspiring that it resonates deep within you.

Fine Art Prints

Where are the prints made?
All of our designs are created and printed in New Zealand.
What sizes do you offer?
Our fine art prints are available in A4 (smallest) through to A0 (largest) sizes.
What type of paper/ink is used?
The artwork is printed with pigment-based, UV-stable archival inks on 230gsm smooth matte archival-quality coated paper, engineered to offer dynamic colour vibrancy and exceptional longevity.
How long does printing take?
Our fine art prints are printed on demand (POD); please allow up to 5 - 7 business days for printing before shipping. We ask for your patience during busy seasons as processing times will vary.
What size frame do I need for my print?
Any standard frame will fit a respective print of the same size (ie: an A3 print fits in an A3 frame). Easy as!
Where can I find budget frames for my prints?
The Warehouse and Kmart have classic black and white frames that look great and won't break the bank!

Museum-Quality Frames

Where are the frames made?
Each frame is handmade in New Zealand, cut and built from scratch.
Where types of materials are used?
The frames are made of solid wood using sustainably sourced FSC and PEFC conservation-grade materials.
What are the moulding measurements of the frame?
Mouldings vary according to the type of frame; exact measurements can be found on each individual frame listing.
Is the glazing that protects the artwork made of glass or acrylic?
All of our museum-quality frames come with Conservation Clear® glass that blocks up to 99% of damaging ultraviolet (UV) rays, preserving your artwork for years to come. You also have the option of upgrading to UltraVue® glass, which filters up to 70% of UV rays and offers crystal clear color transmission and a virtually invisible, anti-reflective surface for truly amazing clarity.
How long does production take?
Each frame is made to order (MTO); current production turnaround is roughly 7 business days.
Is hanging hardware included?
Yes. A4 frames come with a sawtooth hanger pre-installed on the top edge of your frame. Included is the corresponding nail and instructions to walk you through inserting artwork and hanging your frame. A3, A2, A1 and A0 frames come with brackets pre-installed on your frame. Included are the corresponding nails, hooks and instructions. This hanging method is excellent for larger frames and allows you to remove the backing board from the frame easily to install your artwork.
Do you offer international shipping on frames?
No, we currently only ship these frames within New Zealand.

Purchase

What methods of payment do you accept?
We accept direct/bank deposits (within New Zealand) and credit cards (within NZ and internationally). All card payments are processed by Stripe.
Where do I enter my discount code?
You can enter your unique code during the checkout process.
Do you have a physical store?
We are predominantly an online store, however, you can find us in Tauranga at "The Little Big Market" on weekends: • Coronation Park (10 Salisbury Avenue in Mount Maunganui) Please check our social media for confirmed market dates! You can also find some of our work at: • The gift shop at Sanctuary Mountain (99 Tari Road in Pukeatua) • Casita (1350 Cameron Road in Tauranga)

Shipping

What are your shipping rates?
Please refer to our "Shipping & Returns" page for a detailed breakdown.
How long does shipping take?
Once an item has been dispatched (either from our home studio or our fine art printers) it should arrive within 7 business days.
Do you ship internationally?
Yes, with the exception of our museum-quality frames. Please refer to our "Shipping & Returns" page for international shipping rates.

Refunds

My order arrived damaged, what do I do?
If your order has sustained damage in transit, please contact us with photos of the damage and we'll gladly send a replacement at no cost to you.
I've changed my mind, can I get a refund?
Our products are made to order, so unless they arrive damaged or defective, we can't accept returns or offer a refund for a change of mind. Please choose carefully!